winterbadger | (no subject)

Dear Winamp,

Thank you for a totally unresponsive reply to my request for assistance, delivered quite a long time after I filled in the form on your website, following your failure to process my credit card number for a purchase.

One suggestion: don't reply to a customer service request from a webform with an automated form email message suggesting that someone file a customer service request with a webform. This circular reasoning and unhelpful reply will just annoy your prospective customers.

And if you insist on using an automated form email, don't have it start off "My name is xxx and I will be assisting you today." That's disingenuous (especially if the reply to is a bulk-email address) and will further infuriate an already annoyed prospective customer.

Another suggestion: don't reply, after a long delay, to a customer service request with a sob story about how so many people want your product you can't keep up with them all. That just makes you look inefficient and uncoordinated. No one wants to buy goods from someone who is inefficient and uncoordinated.

I will pass on becoming one of your enthusastic but underserved customers, thank you. You had a chance to collect a (small) wodge of my dosh, but you completely failed through your own ineptitude and unpreparedness, compounded by your lacklustre customer service "efforts". Good luck with your other prospective customers; it certainly appears you will need it.

regards,

Jan Spoor