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computer repair
Oct. 14th, 2013 12:03 pmWow. I took my laptop to the neighborhood technician to get a key fixed. He said they'd have to replace the entire keyboard (FFS, if I could get a replacement key, I could install it myself) and that it would take 3-5 business days to get the new keyboard. OK, whatever.
A week and a half later, I call to find out where they are on getting the keyboard--they've never ordered it! Should they order it now? Like bugger all I'm going to give you my business! Who knows when you'll get off your arse and actually do something?
So I go to Yelp to try to find another computer repair shop. There are half a dozen in the next town over, but only two of them have any reviews, and those are uniformly negative. This looks like a huge business opportunity for someone, as I'm pretty sure that there have to be a lot of people in the Silver Spring/Takoma/Hyattsville area with computers that need repair.
The Toshiba website, on the other hand, is useless. No parts listing (the link that offers parts takes you to the page for buying new computers) and their charge for replacing a laptop keyboard starts at $250 (plus postage, plus waiting time, plus faff with getting the carrier to actually deliver the parcel).
Meanwhile, I'm still left with a laptop where it takes several tries every time I want to type an "n".
No wonder we're a disposable culture; I want a simple fix that should cost pennies and take a few minutes, but instead I'm faced with choices that coast almost as much as a new (low-end) laptop.
A week and a half later, I call to find out where they are on getting the keyboard--they've never ordered it! Should they order it now? Like bugger all I'm going to give you my business! Who knows when you'll get off your arse and actually do something?
So I go to Yelp to try to find another computer repair shop. There are half a dozen in the next town over, but only two of them have any reviews, and those are uniformly negative. This looks like a huge business opportunity for someone, as I'm pretty sure that there have to be a lot of people in the Silver Spring/Takoma/Hyattsville area with computers that need repair.
The Toshiba website, on the other hand, is useless. No parts listing (the link that offers parts takes you to the page for buying new computers) and their charge for replacing a laptop keyboard starts at $250 (plus postage, plus waiting time, plus faff with getting the carrier to actually deliver the parcel).
Meanwhile, I'm still left with a laptop where it takes several tries every time I want to type an "n".
No wonder we're a disposable culture; I want a simple fix that should cost pennies and take a few minutes, but instead I'm faced with choices that coast almost as much as a new (low-end) laptop.
