*sigh* waste, if not fraud or abuse...
Mar. 1st, 2011 03:50 pmThe CVS pharmacy that was filling my doctor's prescriptions for me insisted on refilling them automatically on their own schedule, nothing to do with how fast I used the medicine.
(This is the same place that, when I actually did want something filled--the blood-testing gear--put it back on the shelf after pulling it and calling to say it was available and then tried to sell me two refills I hadn't asked for when I turned up to collect the blood kit.)
I went into the store and asked them to stop the auto refills...and got a call the next day from their phone robot telling me that one refill was ready. I called and told them again to stop refilling them automatically and walked a very sympathetic young woman through the process of deleting the autofill from each prescription.
Then a few days later I got another call telling me a prescription had been refilled. By this point I was refusing to purchase them (having a double supply of everything I take), but I was so annoyed I called my doctor's office and asked them to take CVS off my record and add a different pharmacy (the one where I get the cat's prescriptions filled :-) They took down the information and promised to do it.
Today I called to get Busby's meds refilled and asked to make sure they had my record if I needed to get refills. They said no, they had no record of any meds for me. I called the doctor's office, and they said the only way they could actually send those records to the other pharmacy was if I had them refilled. I said, disbelieving, "You can't just send them the prescription and ask them to keep it on file?" "No, sir, we have no way of doing that."
So now I have to get another refill, even though I don't need it, if I want to have the prescription on file with the new pharmacy.
Stupid fucking waste of time and money. Oh, and I got another call from CVS yesterday, and the doctor's office confirms that CVS refilled one of my prescriptions last week, even though it's been several weeks since I called the doctor's office and told them to stop authorizing refills at CVS. Morons.
(This is the same place that, when I actually did want something filled--the blood-testing gear--put it back on the shelf after pulling it and calling to say it was available and then tried to sell me two refills I hadn't asked for when I turned up to collect the blood kit.)
I went into the store and asked them to stop the auto refills...and got a call the next day from their phone robot telling me that one refill was ready. I called and told them again to stop refilling them automatically and walked a very sympathetic young woman through the process of deleting the autofill from each prescription.
Then a few days later I got another call telling me a prescription had been refilled. By this point I was refusing to purchase them (having a double supply of everything I take), but I was so annoyed I called my doctor's office and asked them to take CVS off my record and add a different pharmacy (the one where I get the cat's prescriptions filled :-) They took down the information and promised to do it.
Today I called to get Busby's meds refilled and asked to make sure they had my record if I needed to get refills. They said no, they had no record of any meds for me. I called the doctor's office, and they said the only way they could actually send those records to the other pharmacy was if I had them refilled. I said, disbelieving, "You can't just send them the prescription and ask them to keep it on file?" "No, sir, we have no way of doing that."
So now I have to get another refill, even though I don't need it, if I want to have the prescription on file with the new pharmacy.
Stupid fucking waste of time and money. Oh, and I got another call from CVS yesterday, and the doctor's office confirms that CVS refilled one of my prescriptions last week, even though it's been several weeks since I called the doctor's office and told them to stop authorizing refills at CVS. Morons.