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And I thought that, maybe, people couldn't be any more stupid.
So, our bags flew to Albany on Friday morning without us. And they missed flying back first thing in the morning. And all day yesterday. And first thing this morning.
One flew back to Virginia late this evening and was given to the United ground delivery staff. Who supposedly tried to deliver it, but who are now mystified as to where it may be and suggesting that we might want to call the main United baggage claim number (the people who have told us, variously, that our bags were in Virginia and would be returned to us int he next half hour at the airport, or that they were at the airport and would be delivered to our home, or were in Albany but would be returned immediately, or were in Albany and would be returned soon, or were in Virginia and would be delivered to us today. Or... but is there really any point in going on?
One bag is still in Albany. Three or four flights yesterday, three or four flights today, and they didn't manage to get it on any one of them.
We've dealt with eight or nine United personnel so far, and of that nine, two of them have appeared capable, sympathetic, and able to attempt to carry out their responsibilities without the aid of a brass band, a six-month training scheme, a St Bernard, and a Congressional investigation committee. Ther remainder I would seriously worry about if left with a cell phone in a wet paper bag in the middle of a Manhattan park in August--I fear they might die of exposure and starvation before they were rescued.
United Airlines will get another ticket sale from me should I require to fly to Hell. Because I feel confident that I will be safe from ever reaching my destination if I consign myself to their care again.
One flew back to Virginia late this evening and was given to the United ground delivery staff. Who supposedly tried to deliver it, but who are now mystified as to where it may be and suggesting that we might want to call the main United baggage claim number (the people who have told us, variously, that our bags were in Virginia and would be returned to us int he next half hour at the airport, or that they were at the airport and would be delivered to our home, or were in Albany but would be returned immediately, or were in Albany and would be returned soon, or were in Virginia and would be delivered to us today. Or... but is there really any point in going on?
One bag is still in Albany. Three or four flights yesterday, three or four flights today, and they didn't manage to get it on any one of them.
We've dealt with eight or nine United personnel so far, and of that nine, two of them have appeared capable, sympathetic, and able to attempt to carry out their responsibilities without the aid of a brass band, a six-month training scheme, a St Bernard, and a Congressional investigation committee. Ther remainder I would seriously worry about if left with a cell phone in a wet paper bag in the middle of a Manhattan park in August--I fear they might die of exposure and starvation before they were rescued.
United Airlines will get another ticket sale from me should I require to fly to Hell. Because I feel confident that I will be safe from ever reaching my destination if I consign myself to their care again.